- The award recognizes Titan FX’s efforts to push the boundaries of customer service
- Representatives of the Vanuatu-based broker received a trophy at a ceremony in Bangkok
Titan Effect received a UF Award for Best Customer Support, APAC Region at a ceremony held in Bangkok on Thursday, June 23, at the close of the two-day iFX EXPO Asia conference. The company’s senior executives received the coveted trophy that recognizes outstanding customer support performance in the e-commerce and fintech industry.
“This is an exhilarating win for us as every day we witness how our customer support team goes above and beyond to quickly respond and resolve any issues raised by our customers. widespread in the industry, as we were selected by a jury of our peers to receive this prestigious award,” said Martin St-Hilaire, Managing Director, who traveled from the company’s headquarters in Vanuatu.
Titan FX has stepped up its efforts in recent years to empower traders by “providing a fair, secure, transparent and trustworthy trading environment, regardless of skill level or account size”, it said. .
“Merchant satisfaction is the lifeblood of our industry, and it can be very fickle and fickle, and once it’s gone it’s very hard to get it back. So we never let our guard down to support our traders. Whether they are experienced or just initiating their first trade, we help them climb the ladder of trading know-how to success. We strive to build long-term relationships with serious traders and we earn their trust by exceeding their expectations every time.
A long-term commitment to merchants
Titan FX has built its stellar support team by sourcing highly trained professionals and giving them regular training to keep them up to date with best practices and issues that arise so they can quickly resolve any queries.
At the same time, the company continuously invests in its product to avoid as many problems as possible in the first place. This allows the support team to focus their full attention on the particularly difficult issues that come their way.
Another key area is technology. The company invests in the latest financial technology to provide its traders with the best possible tools that ensure flawless execution and a frictionless experience while maintaining competitive pricing. Another key priority is to maximize traders’ knowledge by giving them access to comprehensive market data, a huge range of tactical indicators and an ever-expanding library of educational content.
“We strive to inspire traders with new ideas and empower them to make informed decisions while minimizing risk as much as possible, safe in the knowledge that they can rely on top-notch support professionals in problem,” noted St-Hilaire. “Thursday’s recognition confirms that we are moving in the right direction and allows us to double down on our unwavering support for merchants.”
- The award recognizes Titan FX’s efforts to push the boundaries of customer service
- Representatives of the Vanuatu-based broker received a trophy at a ceremony in Bangkok
Titan Effect received a UF Award for Best Customer Support, APAC Region at a ceremony held in Bangkok on Thursday, June 23, at the close of the two-day iFX EXPO Asia conference. The company’s senior executives received the coveted trophy that recognizes outstanding customer support performance in the e-commerce and fintech industry.
“This is an exhilarating win for us as every day we witness how our customer support team goes above and beyond to quickly respond and resolve any issues raised by our customers. widespread in the industry, as we were selected by a jury of our peers to receive this prestigious award,” said Martin St-Hilaire, Managing Director, who traveled from the company’s headquarters in Vanuatu.
Titan FX has stepped up its efforts in recent years to empower traders by “providing a fair, secure, transparent and trustworthy trading environment, regardless of skill level or account size”, it said. .
“Merchant satisfaction is the lifeblood of our industry, and it can be very fickle and fickle, and once it’s gone it’s very hard to get it back. So we never let our guard down to support our traders. Whether they are experienced or just initiating their first trade, we help them climb the ladder of trading know-how to success. We strive to build long-term relationships with serious traders and we earn their trust by exceeding their expectations every time.
A long-term commitment to merchants
Titan FX has built its stellar support team by sourcing highly trained professionals and giving them regular training to keep them up to date with best practices and issues that arise so they can quickly resolve any queries.
At the same time, the company continuously invests in its product to avoid as many problems as possible in the first place. This allows the support team to focus their full attention on the particularly difficult issues that come their way.
Another key area is technology. The company invests in the latest financial technology to provide its traders with the best possible tools that ensure flawless execution and a frictionless experience while maintaining competitive pricing. Another key priority is to maximize traders’ knowledge by giving them access to comprehensive market data, a huge range of tactical indicators and an ever-expanding library of educational content.
“We strive to inspire traders with new ideas and empower them to make informed decisions while minimizing risk as much as possible, safe in the knowledge that they can rely on top-notch support professionals in problem,” noted St-Hilaire. “Thursday’s recognition confirms that we are moving in the right direction and allows us to double down on our unwavering support for merchants.”
